Legal · last updated May 2026

Refund policy

Because a Salik recharge is delivered as a digital top up to your toll account, we follow a clear refund procedure focused on whether the credit actually reached your Salik account.

When you're entitled to a refund

You may request a full refund if any of the following happens within 24 hours after a successful card charge:

1. Your Salik account was not credited at all.
2. The credited amount is lower than what you paid.
3. The recharge was applied to a different plate due to a system error on our side.

How to request a refund

1. Email billing@platecheckae.com with the order reference (PCA-XXXX-XXXX).
2. Include the masked card last four digits and the transaction date.
3. Attach a screenshot of your Salik account showing the missing credit, if available.

Timeline

We reply within one business day. Approved refunds are returned to the original card within 5 to 10 business days, depending on your bank.

Not refundable

If the credit reached your Salik account in full and on time, the transaction is final. If you topped up the wrong plate but the credit did go through, we cannot reverse it — that has to be sorted with Salik directly.

Contact

Refund queries: billing@platecheckae.com · +971 4 322 9180.